Privacy Policy for AustraliaHealthCover.com

Last Updated: 28/07/2025

1. Introduction

At AustraliaHealthCover.com, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information. By using our services, you agree to the terms outlined below.

2. Information We Collect

We collect the following information when you use our services:

  • Personal Details: Full name, email address, phone number, residential address, date of birth, passport/visa details.
  • Payment Information: Credit card number, expiry date, CVV/CVC and billing address (collected via secure online forms).
  • Technical Data: IP address, device type, browser, operating system.
  • Usage Data: Website interactions, survey responses, content preferences.

3. How We Use Your Information

We use your information for:

  • Processing Policies: Verifying applications and manually processing payments with insurance providers after approval.
  • Customer Support: Responding to queries.
  • Marketing: Sending health tips or promotions (unsubscribe anytime).
  • Improvements: Analyzing anonymized data to enhance our services.

4. Payment Security

  • All card data is transmitted using SSL/TLS encryption.
  • Full card details are deleted within 7 days of processing.

5. How We Share Your Information

We do not sell your data. We may share it with:

  • Partner Insurers (e.g., Allianz, NIB) to activate policies.
  • Legal authorities when required by Australian law.
  • Trusted processors (IT/security providers) under strict confidentiality agreements.

All third parties must comply with Australian Privacy Law.

7. Your Rights

You have the right to:

  • Access or correct your data by emailing us.
  • Opt out of marketing via unsubscribe links or direct request.
  • Lodge complaints at provided email id in the contact us.

8. Cookies and Tracking Technologies

  • We use cookies for:
    • Essential website functions
    • Analytics (e.g., Google Analytics)
    • Relevant advertising (e.g., Facebook/Google Ads)
  • Control cookies via your browser settings.

9. Data Retention

We retain your data only as long as necessary:

  • Payment Data: Full card numbers (7 days).
  • Personal Data: Up to 7 years for legal/tax compliance.
  • Breach Protocol: We notify you within 72 business hours of confirmed incidents.